1. About the App & Services

LRT Customer Care is the official customer service and warranty platform provided by LRT Systems & Technologies. It is designed to manage registered customer devices, activate digital warranties, and facilitate technical support and maintenance workflows. We are dedicated to safeguarding your privacy in full compliance with Google Play Developer Policies, GDPR, and international data protection standards.

2. Information We Collect

We only collect data that is strictly necessary for providing our customer care features:

• Personal & Contact Data: Full name, verified mobile phone number, and email address.
• Device & Warranty Info: Device model, serial number (S/N), purchase date, invoice copy, or warranty certificate.
• Support & Service Requests: Problem descriptions, attached malfunction photos/documents, and customer service communication history.
• Location & Address Data: Delivery or pick-up address, and geographical coordinates (requested strictly in foreground mode during active use to accurately assign maintenance technicians).
• Technical & Diagnostics: Encrypted device identifier, OS version, and crash logs to maintain app stability.

3. How We Use Your Data

Your collected information is used strictly for the following purposes:

1. Authenticating identity and establishing secure user sessions via One-Time Password (OTP).
2. Activating and verifying warranty claims against authorized product databases.
3. Processing technical support tickets, managing maintenance workflows, and dispatching technicians.
4. Sending real-time push/SMS notifications regarding service status, tickets, and warranty expirations.
5. Preventing fraud, safeguarding user accounts, and complying with statutory obligations.

4. Phone Number OTP Authentication

Our application utilizes phone number authentication as a secure identifier to ensure that only the verified device owner has access to registered warranties and maintenance records.

5. Device Permissions & Usage

The app requests specific permissions that are essential to its features. You can modify these anytime via system settings:

• Camera: Used to scan serial number barcodes/QR codes, or take pictures of defective hardware and purchase receipts.
• Storage / Media: Enables selecting and uploading photos, invoices, and relevant warranty documents.
• Location (Fine/Coarse): Requested solely in foreground mode to pinpoint your exact address when booking on-site maintenance visits. We do not track location in the background.
• Notifications: Used to alert you about maintenance stage updates, ticket replies, and warranty status in real time.

6. Data Security & Storage (Google Play Data Safety)

We enforce rigorous administrative and technical security safeguards to keep your information protected:

• Encryption in Transit: All communications between the app and our servers are encrypted via HTTPS and TLS 1.3 protocols.
• Secure Local Storage: Session tokens and preferences are saved locally on the device using platform-level secure encrypted storage.
• Access Control: Access to user records is strictly restricted to authorized customer service and maintenance personnel.
• No Data Selling: We never sell, rent, or trade user data to advertising third parties.

7. Third-Party Sharing & Disclosure

We never sell, rent, or trade your personal data to third parties or advertising networks. Disclosures are limited to:

• SMS Delivery Providers: Certified telecom partners solely for delivering authentication OTP codes.
• Authorized Service Centers: Sharing necessary device and address details to execute maintenance orders.
• Legal & Regulatory Authorities: Only when required by law or binding governmental orders.

8. User Rights

Under applicable privacy laws, you possess the following rights:

• Right to inspect and access your personal profile, registered devices, and tickets.
• Right to rectify or update inaccurate personal details.
• Right to revoke device permissions (e.g., location, camera) at any time.
• Right to request the permanent deletion of your account and related data.

9. Account & Data Deletion (Google Play Compliance)

10. Contact & Privacy Officer

For any inquiries, requests, or privacy concerns, please contact our Data Protection team:

• Company: LRT Systems & Technologies
• Hotline & Technical Support: 17704
• Privacy Email: privacy@lrt.tech
• Customer Support: support@lrt.tech
• Official Website: https://lrt.tech